Practitioners will contact you via email (Within 48 hours, or 2 business days - not including holidays or weekends) of receiving your purchase notification.
The practitioner will provide a list of dates/times they are available for a session. Once you have decided on a mutually agreeable date/time you will be sent details regarding how the session will occur.
Please ensure that we have your current email address that you use everyday when you make your purchase.
PayPal "ONLY" provides JoannHomen.com with the email address you have listed on your PayPal account, and we do NOT get additional email contact details for you. As a result we will only be able to send your purchase login details to the address PayPal sends us. If this address is an email address that you seldom / if ever check, you will miss the event login details that we send you 24 hours prior to the event.
After we send the login details for your purchase the onus is on you to check your emails. Unfortunately some people have missed these emails because they don't think to check their dedicated "PayPal" email. To avoid this happening to you we ask that you provide COSS with an alternative email address (one you check on a regular basis) and please inform us of the product purchased so we can make sure that you get the zoom details at your correct email address.
If you have additional questions please contact us.